Terms & Conditions

Effective Date: July 2026

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Welcome to Santa Stops Twice™! Thank you for visiting our website and supporting our family business. By accessing this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

 

1. Acceptance of Terms

By using this website or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies referenced on this website.

If you do not agree with these terms, please do not use this website.

 

2. Products

We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your device or monitor settings. Minor printing, manufacturing, or packaging variations that do not affect the intended use of the product are not considered defects.

 

3. Pricing

All prices are listed in U.S. Dollars (USD).

Prices, promotions, and product availability are subject to change without notice.

Applicable sales tax will be calculated during checkout where required by law.

 

4. Payment

We accept payment through approved payment providers available during checkout, including credit cards, Apple Pay, Google Pay, PayPal, Venmo, and other available payment methods.

Your payment information is securely processed through our payment providers. Santa Stops Twice™ does not store your payment information.

 

5. Shipping

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Delivery times provided during checkout are estimates and are not guaranteed.

Once your package has been accepted by the shipping carrier, delivery is the responsibility of that carrier.

Santa Stops Twice™ is not responsible for delays caused by:

• Weather

• Carrier delays

• Holidays

• Customs processing

• Incorrect shipping addresses

• Events outside our reasonable control

Please verify your shipping address before completing your order.

Orders shipped to an incorrect address provided by the customer are not eligible for refunds.

 

6. Returns & Refunds

We want every family to love their purchase.

Unused physical products may be returned within 30 days of delivery provided they:

• are unused,

• are in their original condition,

• include proof of purchase.

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

Original shipping charges are non-refundable.

Refunds are processed after the returned product has been received and inspected.

 

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the shipping box (if applicable)

Upon verification, we will replace the item or issue an appropriate refund at no additional cost.

 

8. Digital Products

Due to the nature of digital products, all digital download purchases are final.

Once a digital product has been delivered or accessed, refunds cannot be issued.

Please ensure your device is compatible before purchasing.

 

9. Gift Boxes

Gift boxes may be returned within 30 days only if they are unopened and in their original condition.

Opened gift boxes cannot be returned unless they arrived damaged or defective.

 

10. Personalized Products

Any personalized or customized products are non-refundable unless they arrive damaged or defective.

 

11. Lost, Stolen or Delayed Packages

If tracking indicates that a package has been delivered, Santa Stops Twice™ is not responsible for packages that are subsequently lost or stolen.

Customers should contact the shipping carrier for assistance.

We are happy to provide tracking information to help with carrier claims.

 

12. Holiday Shipping

Because our products are intended for the Christmas season, we encourage customers to order early.

Santa Stops Twice™ cannot guarantee delivery by a specific holiday date once an order has been shipped.

Carrier delays do not qualify for refunds.

 

13. Order Cancellations

Orders may be canceled only if they have not yet entered production or shipped.

Once an order has shipped, it must follow the return policy above.

Digital downloads cannot be canceled once delivery has begun.

 

14. Chargebacks & Fraud Prevention

We work hard to provide excellent customer service and accurate order fulfillment.

Fraudulent chargebacks or payment disputes may be challenged using available evidence, including:

• Order confirmation

• Shipping records

• Tracking information

• Delivery confirmation

• Customer communications

• Other documentation related to the transaction

If there is an issue with your order, we encourage you to contact us first so we can help resolve it.

 

15. Intellectual Property

All content on this website—including books, illustrations, artwork, logos, product names, photographs, text, graphics, downloads, and other materials—is owned by or licensed to Santa Stops Twice™ and is protected by applicable copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, modified, sold, or used without prior written permission.

 

16. Limitation of Liability

To the fullest extent permitted by law, Santa Stops Twice™ shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or any products purchased through it.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

 

17. Website Availability

We strive to keep our website available at all times but cannot guarantee uninterrupted access.

We reserve the right to modify, suspend, or discontinue any portion of the website without prior notice.

 

18. Privacy

Customer information is used only to:

• Process orders

• Provide customer support

• Communicate order updates

• Improve our services

We do not sell customers’ personal information.

Please see our separate Privacy Policy for additional information about how your information is collected and used.

 

19. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of California, without regard to its conflict of law principles.

 

20. Changes to These Terms

Santa Stops Twice™ reserves the right to update these Terms & Conditions at any time.

Any changes become effective immediately upon posting to this website.

 

21. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us:

Santa Stops Twice™

Email: [your customer service email]

Website: www.santastopstwice.com